Yes I work for Pytes, I am product manager. This website is discussion platform so I look like one of you. ess_support@pytesgroup.com is the official after sale mail, You can also ask there. We tech team will support you.
As for the Bmsqt. The early version is a little unstable. I suggest you to update to the newest version to see if the problem still exist. You can go to the Pytes USA to download that.
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If it’s not the software problem. Maybe is beacuse of the computer or the cable. The fastest way is to use another computer to see if the problem still exist.
The reason why the V5 version is not update for now is that there are two version of V5. With / without the heating panel. So we always wait both firmware to be released to update on the website.
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